Leader Insights

Having a way of performing a task or going about something consistently is vital for everyone involved. We often refer to these rote steps as protocols or conventions. A protocol is “The accepted or established code of procedure or behavior in any group,...

  I’m glad it’s 2021. Following a roller-coaster year for nearly every business, we’re all looking forward to what we hope will be a return to business-as-usual, whatever that may be. According to a 2020 survey by CBIZ, Inc., COVID-19 and its damage to the...

  With the 2020 election top-of-mind this year, I wanted to briefly discuss differentiation and the human need to connect and be understood. The definition of differentiate is to recognize or ascertain what makes (someone or something) different. Andrew...

    Most of us want to live a life that's balanced between work and home. Yet, the reality is we never live a balanced life. We're always bringing work home, and we're always bringing family and our personal lives to work. The balance is knowing when to...

  Knowing who your ideal clients are is key to focusing on who you want to work with and where you should spend your marketing dollars. Too many times, we try to be everything to everyone! Instead, use these three segmentation factors to help you define...

    Core values get a bad rap sometimes. I know they can be boring, and many are. I think it’s because companies get confused or just don’t know how to apply them. However, here are four factors that will make your core values work: Factor 1: Core Values...

  When I work with teams, one of the first things we teach is a concept called hitting the ceiling. It’s that feeling of getting stuck or something that’s holding you back. Naturally, when you hit the ceiling, it’s frustrating to all. You want to break...

  When someone hurts us, it can take time to heal and move on. We can even hold onto the pain inflicted upon ourselves or the pain we caused others. When we don’t move on, that pain and resistance, wherever it came from, can get in the way of the many good...

  I’ve made it a personal mission to stop more and smell the roses. Life is so short that it’s crazy not to do so. You’ll have a more satisfying and happy life if you stop and notice the things that matter the most. Another way to say it is living a life...