Protocols matter when managing your company | HEI Traction

Having a way of performing a task or going about something consistently is vital for everyone involved. We often refer to these rote steps as protocols or conventions. A protocol is “The accepted or established code of procedure or behavior in any group, organization, or situation,” according to Merriam Webster.

Imagine watching a football game where the protocols and rules that governed it were different each time. The time of quarters changed, the rules changed, and the people that ran the games changed.

When I was an NCAA hockey referee, we would arrive two hours before a game. At 60 minutes before the game, the arena would start the game countdown. This would also trigger my routine of stretching, warming up, and getting ready for the game. We would leave the ice at 39 minutes on the clock, followed by the home team coming out at 38 minutes, and the visiting team at 37:50 minutes. The warmup continued until the horn sounded at 24 minutes. This protocol would continue throughout the game—before, during, and after the periods.

It was like “clockwork,” and everyone faithfully followed it.

In a sense, this regiment was magical. We all spoke the same language, and everyone knew how the system worked. If the protocols weren’t followed, there would be dire consequences for everyone. In short, chaos.

Why Businesses Need Protocols

Some businesses I’ve seen and even worked for had no protocols in place. Running a business without protocols is no different than running a hockey game. When everyone follows a protocol, a process, and/or a system, it allows you to be part of something more predictable and reliable. It reduces errors, increases confidence, and expunges non-followers much faster.

Level 10 Meeting
For instance, the EOS’s (The Entrepreneurial Operating System™) Level 10 Meeting™ is a timed meeting with certain data points that need to be hit every time in a prescribed period. The meeting starts on time, ends on time, occurs on the same day, and uses the same agenda.

Identify, Discuss and Solve
Every quarter and year, a team also follows an agenda to predict the next quarter and year. Everyone knows what’s about to happen. EOS offers dozens of other tools you can use when you’re trying to solve an issue. However, before we do anything, we always IDS them first. IDS means we Identify, Discuss and Solve the issue. It’s predictable, it’s speaking the same language, and it matters for the company’s greater good.

State of the Company Address
Each quarter, a company conducts a State of the Company Address within two weeks of the leadership team quarterly meeting. There’s nothing special about the company address, but there’s a rhythm to it, and it works every time. When repeated quarterly, the company address creates tremendous momentum and predictability within the company so you can get more out of what you’re doing.

At the end of the journey, EOS is a protocol operating system with simple tools that help companies play the game with more predictability, scale and success.

Please contact me if you’d like to schedule a free, no-obligation 90-Minute Meeting to show you and your leadership team what EOS looks like at the end of the journey.


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